We are confident that you will absolutely love our Wall Decal products.
Due to the highly customizable nature of WALLTAT products which are produced to meet your order requirements, we cannot accept returns or issue refunds for products that were successfully shipped to you in the product style, color and size specifications ordered. These sales are final and may not be returned or exchanged.
In the event that we sent you the incorrect product, (i.e wrong product, size or color) please send an email within 7 days of receiving your product to firstname.lastname@example.org with your name, invoice number and order issue. After confirmation of the issue, you may return the product for a full refund. Please be sure that the item you are returning has not been used or tampered with. This will ensure proper and timely refund to your account.
Upon receipt of your email explaining the nature of your issue, we will review your order and respond with return instructions and send you a return shipment label if necessary. Please advise whether you would like the correct order, or a refund. We can either send you the correct order at no additional cost or process your refund after receiving the incorrect WALLTAT in its original packaging and properly sealed.
WALLTAT is not responsible for misapplication, substrate adhering issues or damages caused during installation. If you are not comfortable installing, we recommend hiring a professional painter or wallpaper hanger that is familiar with wall decals.
WALLTAT offers customizable and non-customizable designs. For the customizable products, customers have the ability to select from hundreds of product styles, 34 color options and 5 sizes for the ultimate decorating experience.
WALLTAT reserves the right to decline refund if the wall decal product is not in perfect condition. If we receive the product damaged, you will receive an email from us explaining the reason of declined return, and the product will be returned to you. WALLTAT offers no shipping and handling credit on returned merchandise unless you have received the incorrect product. We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within four weeks of WALLTAT receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, processing time of your return once we receive it (3 to 5 business days), and processing time of your bank to our refund request (5 to 10 business days). Please contact customer service at (888)-WALLTAT for more information on returning an item.
Custom design time, when purchased, is non-refundable.
Walltat.com Customer Service
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Digital Decor International LLC. The collective work includes works that are licensed to Digital Decor International LLC. Copyright 2003, Digital Decor International LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Digital Decor International LLC or purchasing Digital Decor International LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Digital Decor International LLC or to purchase Digital Decor International LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Digital Decor International LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Digital Decor International LLC used in the site are trademarks or registered trademarks of Digital Decor International LLC
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Digital Decor International LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Digital Decor International LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Digital Decor International LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Digital Decor International LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Digital Decor International LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Digital Decor International LLC product is mistakenly listed at an incorrect price, Digital Decor International LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Digital Decor International LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Digital Decor International LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Digital Decor International LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Digital Decor International LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Digital Decor International LLC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Digital Decor International LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Digital Decor International LLC products) must be commenced within one (1) year after the claim or cause of action arises. Digital Decor International LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Digital Decor International LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Digital Decor International LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Digital Decor International LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Digital Decor International LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Digital Decor International LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Digital Decor International LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Digital Decor International LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Digital Decor International LLC may link to sites operated by third parties. However, even if the third party is affiliated with Digital Decor International LLC, Digital Decor International LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Digital Decor International LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Digital Decor International LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).