- Wall Decal Collections
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- Who is WALLTAT?
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|Shipping & Returns|
|Shipping is automatically calculated prior to submitting your payment information. We ship your order via USPS Priority Mail or UPS Ground. Shipping costs are higher for WALLTAT products because they must be rolled and shipped to you in tubes (like a poster for example), which are not a standard form of packaging. Shipping costs also vary depending on where you are located from us in New York.|
|Please create an account by clicking the "My Account / Order Status" link under the Account menu at the bottom of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.
There is a 'Shipping Rate Calculator' prior to check out for international customers. We ship oversees with USPS Priority International. No minimum order necessary. Product pricing and shipping DOES NOT INCLUDE any applicable VAT, customs charges, duties or import fees specific to each country. You will be responsible for payment of these charges should they be made by your country and your package may not be delivered unless they are paid when you are notified. Please consult with your local customs or post office. Tracking numbers provided are for United States Postal Service whose responsibility for delivery ends when your package is handed-off to your country's postal authority. This means your package can be tracked to your country's point of entry though not past that point and we are unable to assist you should there be a delay in delivery. We urge you to contact your local postal authority regarding any local delivery issues.
|Payment Options & Issues?|
|Please review the current payment options offered during checkout. Please note that we can not process your order until we receive payment. If you experience a problem during the payment process, or are unsure if your payment has been received DO NOT continuously repeat the payment process. Please contact customer service immediately at (888)WALLTAT (888)925-5828 or firstname.lastname@example.org. If after business hours, we will promptly address your concern the following business day.|
|When will my order ship?|
|Due to the hundreds of customizable designs, 34 colors and 5 sizes of most WALLTAT decals, all products are made-to-order per your specifications and typically ship 3-5 business days from the order date. Once your WALLTAT is created, inspected and shipped, you will receive an email with instructions on how to track the status of your order after logging into your "My Account" section of the website.|
We are confident that you will absolutely love our Wall Decal products but in the event that we sent you the incorrect product, (i.e wrong product, size or color) please send an email within 7 days of receiving your product to email@example.com with your name, invoice number and order issue. After confirmation of the issue, you may return the product for a full refund. Please be sure that the item you are returning has not been used or tampered with. This will ensure proper and timely refund to your account.
WALLTAT is not responsible for misapplication, substrate adhering issues or damages caused during installation. If you are not comfortable installing, we recommend hiring a professional painter or wallpaper hanger that is familiar with wall decals.
WALLTAT offers customizable and non-customizable designs. For the customizable products, customers have the ability to select from hundreds of product styles, 34 color options and 5 sizes for the ultimate decorating experience. Due to the highly customizable nature of these WALLTAT products, we do not accept returns or issue refunds for products that were successfully shipped to you in the correct product style, color and size specifications. These sales are final and may not be returned or exchanged.
Upon receipt of your email explaining the nature of your issue, we will review your order and respond with return instructions and send you a return shipment label if necessary. Please advise whether you would like the correct order, or a refund. We can either send you the correct order at no additional cost or process your refund after receiving the incorrect WALLTAT in its original packaging and properly sealed.
WALLTAT reserves the right to decline refund if the wall decal product is not in perfect condition. If we receive the product damaged, you will receive an email from us explaining the reason of declined return, and the product will be returned to you. WALLTAT offers no shipping and handling credit on returned merchandise unless you have received the incorrect product. We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within four weeks of WALLTAT receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, processing time of your return once we receive it (3 to 5 business days), and processing time of your bank to our refund request (5 to 10 business days). Please contact customer service at (888)-WALLTAT (888-925-5828) for more information on returning an item.
Send your approved return to:
Returns for WALLTAT
3177 Latta Road
Rochester, New York. 14612.
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